REFUND & RETURN
If for any reason you are not satisfied, we accept returns in exchange for store credit of unused, undamaged merchandise received within 15 days of the purchase date. Some special order items are final sale. To confirm if an item is final sale or can be returned please email email@example.com. All purchases made using a promo code are final sale.
The merchandise must be accompanied with the online order confirmation slip (included in original shipment) and the original internal packaging. All special orders are final sale.
All returns of merchandise purchased on this website require prior authorization. Please email firstname.lastname@example.org to obtain a pre-paid Return Shipping label via email. Once you have received, printed and affixed the Return Shipping label, you may send your order with the original online order confirmation slip and internal packaging.
Luxurism cannot be responsible for return merchandise prior to our receipt. Items returned without authorization and void of pre-paid Return Shipping label will not be eligible for the exchange of store credit applicable to the amount of original purchase.
REFUND OF STORE CREDIT
The refund of store credit will be applied to the account of the individual who placed the original order. This store credit may only be used by, or with the prior authorization of, said individual. Once returned merchandise is received your store credit will be immediately applied to your account. You will then receive an email confirming the application of the store credit to your account.
When using store credit, please place your order via email at email@example.com.
ORDER CANCELLATION POLICY
You may cancel your order at any time before your piece goes into production for a full refund. Once the piece is being produced, return conditions will apply.